How quickly will I hear back?
I aim to reply within one business day. On a Site Health plan, high-impact issues get priority. If I'm away, you'll get an automatic reply, and I'll respond as soon as I'm back.
Client support
Need something on your site?
Send a request for changes, fixes, or anything that feels off. If it is easier to talk it through, schedule a call and we will look at it together.
Send a request
A few details help me act quickly.
- Your site or organization name
- A link to the page in question
- What you see, and what should change
- A screenshot, if you have one (email it to [email protected])
- Any deadline I should know about
Email [email protected]
Hours Monday to Friday, 9:00 AM to 4:30 PM (Mountain Time)
Replies Usually within one business day
Calls By appointment, with a calendar invite and video link
Request form
Good to know
Common questions from current clients.
What if my site goes down?
I monitor uptime and work with reliable hosting partners, so outages are rare. I do not offer 24/7 emergency support. Issues are handled during business hours, Monday to Friday, 9:00 AM to 4:30 PM (Mountain Time). If your organization needs a direct support channel with the hosting provider, we can talk about managed hosting options.
Can I make the change myself?
Often, yes. Text, images, and new entries are safe to edit, and drafts and preview let you check before publishing. The Content Editing Guide covers the most common questions.
Is my request covered by my plan?
Send it either way. If something falls outside your plan, such as a new feature or a template rebuild, I will let you know and quote it separately. See what the plans cover.