Billing, service renewals & invoice payments

Payments

Payment Options

You can pay your invoice using any of these methods:

• Cheque: Mail your cheque to the address listed on your invoice.
• Interac e-Transfer: Send payments to [email protected]. Please include your invoice number in the message. I use Auto‑Deposit, so no security question is needed.
• Online Payment: Use the payment link in your invoice notification if available. For invoices over $1,000 paid by credit card, a 3% administration fee applies. This helps offset the higher processing fees from credit card companies, so I can keep my rates fair for everyone. If you’d prefer to avoid the fee, feel free to use cheque or e-Transfer.

Payment Terms

All services are billed with net-15 terms unless specified otherwise.

Taxes and Currency

All prices are in Canadian dollars. GST and any other applicable taxes are added based on your billing address.

Deposits and Retainers

Some projects may need a deposit or retainer before I get started, as outlined in your agreement. If needed, retainers can be applied to outstanding balances.

Payment Plans

If you’d like to pay in installments or set up a monthly payment plan, just ask. I’m happy to work out a schedule that fits your needs. All payment plans need to be agreed on in writing before work begins.

Services and Work

Billing

Your billing cycles and rates are set by our initial agreement. For any extra work not covered by contract or estimate, I bill hourly. The minimum billing period is 30 minutes, and then in 15-minute increments.

Hourly service categories include:

• Consulting & Support: Website strategy, digital services, and guidance.
• Website Design, Maintenance, Updates: Content changes, design tweaks, coding, software updates, graphic design, and photo editing.
• Email Setup & Support: Account setup, configuration changes, troubleshooting, and access assistance.
• Online Marketing & Support: Analytics, reporting, SEO, and marketing support.
• Technical Support: Problem-solving for websites, content management systems, and other digital services.

Scope Changes

If you need something that’s not covered by our original agreement, I’ll give you a quote and get your approval before starting. That way, there are no surprises.

Technical Support

Time spent resolving issues is billed at my hourly rate. I work efficiently to get things fixed as quickly as possible, and I may check in with service partners or suppliers if needed. Sometimes troubleshooting takes a few tries, but I’ll keep you updated along the way.

Support Hours

I’m available Monday to Friday, 9:00 AM to 4:30 PM (America/Edmonton). I do my best to reply to support requests within one business day.

Estimates

All quoted times are just estimates. I’ll let you know if it looks like your project will take longer than planned. Estimates are valid for 30 days.

Policies and Accounts

Late Payments

If your invoice isn’t paid after 30 days, a 1.5% monthly service charge may apply. Webmarks Design & Marketing Ltd. may pause or suspend services, or apply retainer funds toward overdue amounts. I’ll always send a reminder and try to work with you before taking that step. If services are suspended, a reinstatement fee may apply.

Data Retention on Suspension

If hosting or other managed services are suspended for non-payment, Webmarks Design & Marketing Ltd. will keep your data for up to 30 days. After that, data may be removed. Reinstatement fees may apply.

Chargebacks and NSF Fees

If a payment is reversed or a cheque bounces, you’ll need to cover any bank fees or admin costs. Chargebacks or disputed payments may result in a pause on services until things are sorted out. If you’re ever unsure about a charge, just ask me so we can work it out together.

Billing Concerns

If you have any questions about billing or the quality of service, please let me know right away. Test your site’s functionality after work is done and give feedback so I can make things right if needed.

For billing disputes, contact me in writing within 30 days of the invoice date. If I don’t hear from you, I’ll assume the work and billing are accepted. If you dispute part of a bill, please pay the rest on time.

Contracts and Renewals

Contract Termination

If you need to cancel a contract, just let me know in writing (email is fine) at least 30 days before the next billing cycle. The specific terms will be in your agreement.

Renewals

If you don’t have a signed contract, here’s how renewals work:

• Hosting: I’ll send a renewal invoice 4 weeks before expiration. If you want to cancel or transfer, let me know at least 2 weeks before expiration. If payment isn’t received by the expiration date, files and emails could be suspended or removed. There may be a fee to reinstate hosting.
• Domains: Domains renew automatically 4 weeks before expiration. If you want to cancel, give me written notice 4 weeks before renewal (8 weeks before expiration). I’m not liable for loss of ownership or domain recovery fees after expiration.
• Email: Email services follow the terms and billing of third-party providers like Google Workspace or Microsoft 365. Please refer to their terms of service.
• Service Agreements: All service agreements and contracts are governed by the terms we agree on before starting, including Online Marketing, Website Design & Development, SEO, and Website Maintenance.